YES. I also do tech support at a library and I spend a lot of time telling people "No seriously, even if you're getting like ten messages that say you have a virus, this is not a virus...."
Since there are like 10-20 possible vectors once it's started, it's a bit of a bear to get sorted especially for some of the older adults I work with who can not go through a list of apps and answer
"Do you use this app?"
"What's it for?"
"I'm not sure, it's on your phone" &c.
