People who don't live here are worrying about vast sweeping changes, but the real work is more granular.
And making the work a part of a story about a city government making a comeback as a government that serves ordinary people.
Potholes matter, too hot subways stations matter, details matter.
And each of these details are tangible proof of the larger idea.
Many will want to replicate this, but here is a hint. You can't fake it.
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