Indeed, it is just another cost.
But when it is unjust, that smarts.
And even when it is unjust, ultimately, it impacts the cost of doing business and therefore costs customers more.
I said devil's advocate...
But every unjust case going to ADR costs "industry" and that ends up costing customers.
Far better to have a fair system in the first place, surely? Loser pays (small sum for process) is "fair", surely?
Alternative is everybody pays?
