IT之家 on Nostr: AI 客服一直“答非所问”、找不到人工客服，我国首个相关国标 ...
Published at
2026-08-19 07:41:29 UTCEvent JSON
{
"id": "0ffa214319a0aeaca383d6ccbee0ecc1a53c2cda5bc7f7c1eec9d8ee085b2488",
"pubkey": "b194b1a71df0905ff547ed185b6a8a1b48970d336451e9bbf04a3e6dda2a4192",
"created_at": 1787125289,
"kind": 1,
"tags": [
[
"t",
"it之家"
],
[
"t",
"ai 客服"
],
[
"t",
"人工客服"
],
[
"client",
"Nostr.moe Bot"
]
],
"content": "AI 客服一直“答非所问”、找不到人工客服，我国首个相关国标 9 月出手规范\n\n为规范人工与智能客服协同流程，我国首个聚焦人工客服与智能客服协同机制的国家标准《顾客联络服务人工与智能客户服务协同要求》将于 9 月 1 日起实施。\n\nhttps://www.ithome.com/0/991/661.htm #AI 客服 #人工客服",
"sig": "72f9cd1e6977d98a1f8b1b7cadd5428b08c9378b4290135104e0f837f182ee2551118092bc8df8dca1cd1bddaf0143d5ea7df2a450fe1620a2ad8a3549315d68"
}
