dtonon on Nostr: My father asked me to help him complete an online payment because he was having ...

My father asked me to help him complete an online payment because he was having trouble. I think, and this isn't very nice of me to say, that, as usual, he didn't pay enough attention or messed something up by clicking randomly.
I sit down at the computer, enter the card details, and a blank window pops up for a moment before closing immediately: “There was a problem with the payment.” I suspect there’s an issue with the 3D Secure process.
I switch to a different card; the 3D Secure process notifies me that an SMS with a code has been sent. I receive it, enter it, and am then asked for a confirmation password. I ask my father, but he doesn’t know what that is. A note suggests that the password can be changed in the bank’s online banking portal.
We log in to the portal, where we’re asked to call a toll-free number and enter the provided code.
I find the section for the card, see the “PIN” option, and suspect it might not be the same thing, but just to be safe, I want to verify if the PIN is the same one he uses for ATM withdrawals. To check, I have to go through the phone procedure again. The PIN matches.
I find a cryptic option labeled “check-id”; after a couple of clicks, there’s an option to reset the password, obviously, by going through the usual phone procedure.
I go back to the payment, which has expired in the meantime. I repeat the process, text message, password, and it works!

And they say Bitcoin is a difficult system to manage.

P.S.: Sorry, Dad.